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Our full business name is: iLAB Pty Ltd trading as Just a Minute Business Solutions ABN: 52 376 091 029 Phone: 1300-769-441; +61 3 9802-5288; Fax: +61 3 9803-8296 email: plans@business-plan.com.au Mail to: Just a Minute Business Solutions 6 Clarinda Court Vermont South, Victoria 3133 Australia We accept AMEX, Diners, Visa, Mastercard and Ausralian Bankcard online payments We operate a number of web sites in the business services and products category. Shipping Some of our products are ebooks or electronically delivered products. This fully automated system will typically email ordered electronic products immediately payment is verified. If a delay should be experienced clients will be notified immediately and offered a full unconditional refund, if appropriate. Physical orders will be despatched within 5-10 working days, unless stated otherwise, from the date of receiving your order confirmation and payment clearance. You will be notified if there is any delay due to stock being temporarily unavailable. All items supplied are carefully inspected at the time of packing and shipment. Australian Domestic Orders * Some of our products are delivered electronically and no delivery cost is applicable. * Where appropriate Australian domestic orders will be sent by courier. Depending upon location you can expect delivery within 21 days. * Freight and handling is charged depending upon insurance, weight and size considerations per order. * Delivery cost is added to your order after your selection is completed. Please contact us for further details. International Orders Some of our products are delivered electronically and no delivery cost is applicable. Where appropriate International orders will be sent by courier. Depending upon location you can expect delivery within 30 days. Be assured we will always attempt earlier delivery where possible. Air mail freight and handling varies dependant on weight. Air mail delivery to the USA is approximately 14-21 days. If longer sea mail delivery times are satisfactory then costs are significantly reduced. Delivery cost is added to your order after your selection is completed. Please contact us for further details. How will I know that you have received my order? Once we have received an order you will be sent an email confirming the order and a tax invoice. Anytime you have further questions you can email us and quote your invoice number for a prompt response. What if I require an urgent delivery? If you require an urgent delivery please contact us via email and we will do our utmost to meet your requirements. Additional charges may apply. Return Policy What if I'm not happy with my order? We want your online experience with us to be easy and enjoyable. We GUARANTEE our products are in Perfect condition when they leave our premises. We use only the best freight services and we are always here to answer your questions or concerns. If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of goods excluding postage & handling. Damaged goods: Please advise immediately upon receipt via email: info@motivational-posters.com.au; Phone domestic: 1300-769-441, Phone international: +61 3 9802-5288 to arrange return and either replacement or refund. Guarantee In the event that you are not totally satisfied with any items received, please notify us by email at: info@justaminute.com.au; Phone domestic: 1300-769-441, Phone international: +6 13 9802-5288 within 3 days from receipt of goods, to arrange return and a credit refund on your purchase. Returned Goods All returned goods must be in their original condition and packaging where applicable, for a refund to be effected. NOTE: Where an item is sealed, it MUST remain sealed to receive a refund. WE WILL NOT ACCEPT RETURNED GOODS SENT C.O.D. The cost of the return freight and insurance is the purchaser s responsibility. INTERNATIONAL RETURNS Return via a Certified Air Mail Insured Service. AUSTRALIAN DOMESTIC RETURNS Return via Australia Post Registered Mail - Insured REFUNDS Once we have received the goods we will issue a refund for the total purchase price in A$, excluding postage & handling. Where goods are purchased using a credit card, we will issue the refund to your credit card. Please provide your credit card details with your return as credit card details are never stored. All other refunds will be made via cheque. All returned goods must be sent prepaid and insured by the purchaser, we will not refund these costs. We will not issue refunds for any seal that has been cut, modified or reworked in any way. The cost of the return freight and insurance is excluded and is the purchaser s responsibility. We will issue your refund only after the goods have been returned and received by us. Please note: You are solely responsible for the theft, loss or damage of the goods once they are in your possession. ALL ITEMS RETURNED - MUST BE ADDRESSED TO: Just a Minute Business Solutions 6 Clarinda Court Vermont South, Victoria 3133 Australia Parcels are sent in good faith upon order from you. Credit Card Security Is it safe to enter my credit card details onto your site? We have gone to great lengths to ensure our payment process is totally secure. We have a world class payment process in place, with the highest level of security available (128bit encryption), all payments are made via secure, real time e-commerce. Details regarding your order and delivery are sent to us, while all payment details are sent to the Westpac Bank, secure online payment gateway. At no stage do we have access to your credit card details. We are serious about protecting you. We want you to enjoy the process of shopping at Just a Minute Business Solutions knowing that your details are safe. Taxes & Duty Just a Minute Business Solutions is not responsible for customs duties or taxes imposed by countries other than Australia, where the GST rate is 10%. Where the country of import declares customs duties or clearance charges, they are the responsibility of the purchaser. Contact Us Any other questions? Please contact us - we'd love to hear from you!